Shipping policy
Shipping Policy
Thank you for shopping at G4Free! We aim to provide a seamless shopping experience and ensure timely delivery of your purchases. Please read our shipping policy carefully to understand the process.
1. Shipping Countries and Regions
We currently ship to the following countries and regions:
- North America: United States（Excluding overseas states and islands）, Canada
- Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, and more
- Asia: Japan, South Korea, Singapore, Malaysia, and other selected regions
- Oceania: Australia, New Zealand
If your country is not listed above, please contact our customer service at service@g4free.com to confirm availability.
2. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will begin processing the next business day.
3. Shipping Time
The estimated delivery time depends on your location and the shipping method selected at checkout:
| Region | Standard Shipping Time | Expedited Shipping Time |
|---|---|---|
| North America | 5-8 business days | 3-5 business days |
| Europe | 6-10 business days | 4-6 business days |
| Asia | 5-8 business days | 3-5 business days |
| Oceania | 5-10 business days | 3-5 business days |
Note: Delivery times may vary due to customs clearance procedures or other unforeseen delays.
4. Shipping Costs
Standard Shipping: Free for orders over $30. For orders below $30.For orders less than $30, settlement is based on the following regions.
| Region | Standard Shipping Fee ($) | Express Shipping Fee ($) |
|---|---|---|
| North America | $6.99 | $13.98 |
| Europe | $7.99 | $15.98 |
| Asia | $3.99 | $7.98 |
| Oceania | $4.99 | $9.98 |
5. Customs Duties and Taxes
- International Orders: Customers are responsible for any applicable customs duties, taxes, or import fees.
- Domestic Orders (within the US): Sales tax, if applicable, will be calculated and displayed at checkout.
6. Tracking Your Order
Once your order has been shipped, a confirmation email with tracking details will be sent to you. You can track your order using the provided link.
7. Shipping Address Requirements
To ensure smooth delivery:
- Please provide a valid and complete shipping address and email & phone Number.
- We are unable to ship to P.O. Boxes or APO/FPO addresses for some items.
8. Lost or Delayed Packages
While we strive for timely deliveries, delays may occur due to circumstances beyond our control. If your package is significantly delayed or lost, please contact us at service@g4free.com, and we will assist you in resolving the issue.