Return Policy

After-Sales & Returns:

For orders placed on our official G4Free website, please contact service@g4free.com for returns or refunds.

For orders placed on Amazon, please contact support@g4free.com for returns or refunds.

G4free gladly accepts merchandise for exchange, store credit, or refund. You have 30 days after receiving your item to request a return. All returned merchandise must have original tags attached, be unused and in sellable condition, and be accompanied by proof of purchase.

Order Cancellation

We only accept order cancellations before the product is shipped. To cancel an order, please click on the【Return Center】or contact us via service@g4free.com to submit your request.

Returns

We're bummed if you're not 100% satisfied with the items you received. We gladly accept returns for refund within 30 days of receipt for most items in new condition with tags still attached. Please note that exchanges are currently not accepted.

Please click on the 【Return Center】 to submit your return request, indicating the item(s) you wish to return and selecting the correct reason.

We will review your return request within 1–3 business days.

Most returns are processed within 5 business days after we receive your package. The refund will be automatically credited back to your original method of payment.

*If the return is due to consumer-related reasons (e.g. unwanted item, wrong size ordered), you are responsible for the return shipping fee. You may also use your own shipping method at your own cost.

FAQs

Eligibility for Refund or Exchange

We accept refunds or exchanges under the following conditions:

The product arrives damaged or defective.
The wrong item is shipped.
The product is unused and in its original condition with tags and packaging intact.

Requests for refunds or exchanges must be submitted within 30 days of receiving the product. Please provide proof of purchase and photos of the item for verification.

Who Bears Shipping and Tax Fees?

A. If the Issue Is Caused by Us (e.g., Wrong or Defective Item):

Return Shipping Cost: Covered by us. We will provide a prepaid return label or reimburse reasonable shipping fees.
Replacement Shipping Cost: Covered by us.
Customs Duties/Taxes: If applicable, these will also be reimbursed.

B. If the Customer Changes Their Mind (e.g., Unwanted Item, Wrong Size Ordered):

Return Shipping Cost: The customer is responsible for covering the return shipping fees.
Replacement Shipping Cost: The customer is responsible for shipping fees for the new item.
Customs Duties/Taxes: Any customs duties or taxes incurred during the return or exchange are the customer's responsibility.

Non-Refundable Situations

Refunds or exchanges will not be granted in the following cases:

Products that have been used, altered, or damaged due to improper handling.
Products purchased during final sales or marked as non-refundable.
Returns or refund requests made after the stated return window.

Refund Process

Refunds will be processed within 10 business days upon receiving and inspecting the returned item.
Refunds will be issued back to the original payment method. Note that it may take additional time for your financial institution to process the refund.

How to Initiate a Refund or Exchange

To request a refund or exchange:

Contact our support team at service@g4free.com or via Live Chat.
Provide your order number and details of your request.
Follow the return instructions provided by our team.